Loteri Cymru supports good causes across Wales

Please see our FAQ here

Join Loteri Cymru

Frequently Asked Questions

Loteri Cymru has relaunched with a new game, taking place every Saturday. The first Loteri draw took place on Saturday 16th June. The results are published each week on loteri.cymru and our social media pages.

We are still receiving a number of questions and we hope this updated FAQ can help answer some of them. If you still have any questions after reading our FAQ, please email [email protected] or telephone us on 0370 050 5895.

 

PLAYING THE NEW GAME

How do I win in the new game?

The draw takes place every Saturday, and the new game works on a 6-digit number match. To win a prize you must match 3 or more numbers in the correct position. For example,

If your game number is

1 2 3 4 5 6

and the winning number is

1 0 3 4 5 6

 

This is a 5 number match and you win £1,000. Match 6 numbers in the correct position and you win £25,000! Prizes are also paid out on 3 and 4 number matches.

Every player has a unique number in this style game, so for that reason the numbers are allocated randomly using Sterling’s Gambling Commission approved Random Number Generator. When you get given your lottery number, it’s yours and it is unique, and it’ll stay with you for as long as you’re a member in the Loteri!

How do I get my game number or numbers?

When you join, your game number(s) will be emailed to you in your welcome email, it’s 6-digits long and the number you’ll play the game with. You’ll also have a membership number in the lottery, which you may be asked to quote when contacting us.

We have contacted everybody, by email, who we were given email addresses for from the old provider. However, if you played the old game but haven’t been contacted about the new game please email [email protected] or telephone us on 0370 050 5895 to let us know you’ve not heard from us.

If I pay using my credit card, might I be charged a fee?

Loteri Cymru is classed as gambling and some credit card companies may impose a surcharge for gambling transactions. Whether a charge will be made, and the amount of that charge, will be detailed in your card provider’s terms and conditions. If you are unsure, please check. There are no surcharges made on Debit cards.

Why is the price £4.34 per month when paying Direct Debit?

The monthly cost breakdown of £4.34 for playing the lottery is based on paying £1 per week over a 52 week year. Direct debits are only collected once monthly. Sometimes there will be five weeks in a month and the additional £0.34 is to build up credit to cover the fifth week on the five-week months.

Will there be online accounts be available again?

All we can say at this stage is not for some time yet. Stay tuned to our website and social media pages, because we’ll make announcements as soon as we have information to share.

Can I choose when to play my credit?

The new game is a bit different – it’s running on the Unity platform which works as a subscription lottery. You choose how many numbers you want each week, usually one, two or three but could be up to twenty, and that number of entries gets entered into the draw every week automatically. The benefit is that your number never misses a week, as long as you’ve got funds in your account to play.

Your credit will automatically be played at a rate of £1 per week for each number have in the new game. When your credit gets low, we’ll send you a reminder email to let you know.

Can I keep my old numbers from the previous game?

The new game is a different structure, so no. The new game uses unique 6-digit numbers, so the old numbers don’t fit with this. Also, we didn’t receive information of people’s previous game numbers from the old game.

We have contacted everybody, by email, who we were given email addresses for from the old provider with their new game numbers. However, if you played the old game but haven’t been contacted about the new game please email [email protected] or telephone us on 0370 050 5895 to let us know you’ve not heard from us.

What’s the jackpot? Is it still £25,000?

Yes – there is still £25,000 up for grabs every week, as well as smaller prizes of £1,000, £25 and 5 entries into the next draw.

What happens if I win? Do my winnings get added to my balance?

No – in the new game you are automatically issued with a prize cheque, in the post. This means you don’t need to claim your prize or withdraw it from your account, it just arrives in your letterbox a few days after the draw. Couldn’t be simpler!

Which charities benefit from the Loteri?

LATCH

A charity that supports the children who are receiving treatment for cancer at the Children’s Hospital for Wales and their families.

 

Welsh Hearts

The Heart Charity for Wales.

 

The Campaign for the Protection of Rural Wales

Since 1928, CPRW has worked tirelessly to safeguard the quality and diversity of all Welsh landscapes and seascapes.

 

Youth Cymru

A national voluntary organisation with over eighty years’ experience supporting young people and youth workers in Wales.

 

North Clwyd Animal Rescue

Who care for and rehome over 1800 domestic pets a year.

 

IF YOU PLAYED THE OLD GAME - YOUR CREDIT

If you had credit remaining from the previous game and did not request a refund, you will have had an email that includes your Loteri number(s) to be entered into the draws, which began on Saturday 16th June 2018. If you not received your new numbers email, please email [email protected] or telephone us on 0370 050 5895.

I played the old game but haven’t been contacted about the new game! Why?

We’re sorry if you’ve not received an email from us about the old game. We have contacted everybody, by email, who we were given email addresses for from the old provider. Please email [email protected] or telephone us on 0370 050 5895 to let us know you’ve not heard from us.

I want to use my existing credit. Do I have to re-register?

No – if you want your existing credit to be used, but don’t want to keep playing after your credit runs out, you don’t need to do anything. Your credit has automatically been transferred to the new game and started playing at a rate of £1 per week, since the first draw which took place on Saturday 16th June. When your credit gets low, we’ll send you a reminder email to let you know.

To be in the new game with the credit you purchased in the old game, you do not need to buy more credit in the new game OR register again.

I want to register and add to my existing credit. How do I do it?

If you sign up in the new Loteri and make another payment, but you already had some credit from the old lottery, we’ll add your old credit onto your new account for you. You don’t need to do anything to retrieve your existing credit. It’ll all get added together for you!

Haven’t you already got my details? Why do I need to give them again?

We were given a lot of information from the previous owners and we’re grateful for that, but time has passed since the Loteri shut down and restarted again so the data we have has aged a bit, and because there are some gaps in the information as well, we’re being really careful to make sure everything we have is accurate for our Loteri players. We know it’s annoying to have to input details again, but it really helps us to keep things accurate and streamlined, which is better for our Loteri players overall.

Can I still log into my old online account?

No – the online account login feature from the old game does not work with the new Loteri platform. If you have credit in your account, don’t worry because it’s still there, it’s just the system to log in and manage your account that was not transferred.

Why is there a minimum payment amount of £13?

To reduce processing costs and keep the running costs of the lottery low we’ve introduced a minimum payment cap. Growing running costs were to blame for the old lottery closing, so being mindful of this and keeping costs low is key to ensuring the future of Loteri Cymru.

I think I’ve got credit but I didn’t get an email. How do I check?

Emails, unfortunately, do sometimes go astray. We’ve made every attempt to get in touch with everyone. Please email us at [email protected] or telephone us on 0370 050 5895 with your full name and address and we can check for you if you have any credit.

Will my bank details be safe with you?

We have robust Security Policies in place and take data protection very seriously, as do our partners Sterling who are very well practiced in safety and security of data. They process millions of items of data and transactions for their 450 other clients.

However, we would urge everyone to make sure you are completely comfortable to give your bank details out before you do so, either to us or to anyone else! If you want to talk to someone about this on the phone, please call the hotline on 0370 050 5895.

 

WHAT HAPPENED? WHO’S BEHIND IT ALL?

What happened to the previous lottery?

Unfortunately, the previous Loteri Cymru did not work out due to a lower than expected uptake against the running costs incurred. It went into administration and was out of action for several weeks while we dealt with the administrators to relaunch the Loteri.

How do I know I can trust the new lottery and the people behind it?

We know that this will be a question on a lot of people’s minds!

Sterling Lotteries and Charities Trust have teamed up to relaunch Loteri Cymru. Sterling have been running lotteries of all kinds since the 1980s. They work almost entirely with charities, and have over 450 clients within the UK. Charities Trust are a leading donations management organisation committed to growing charitable giving since 1987.

With their combined background and experience, this is an ideal partnership to relaunch Loteri Cymru and keep it running. The new Loteri Cymru uses Sterling’s Unity platform to operate, which has been around as a platform since 2007.

How likely is the new lottery to fail, since the old one did?

We’re running the Loteri using Sterling’s Unity platform. What this means is that we’re using existing resources (as Sterling work with over 350 other lotteries using their Unity platform!) and so our running costs are much, much lower. In fact, Unity is a “risk-free” platform, since the prizes and admin costs are taken as a set percentage from every £1 entry played. The running costs simply scale up or down with the number of entries in the Loteri, so the running costs are never higher than the Loteri proceeds. It’s pretty much that simple!